Welcome to the web site (the “Site”) of Scanner, Inc. (“Scanner”, “we”, “us” and/or “our”). This Site is operated by Scanner, Inc.
and has been created to provide information about our company and our
log management platform and related services (together with the Site,
the “Services”) to our visitors (“you”, “your”). This Privacy
Policy sets forth Scanner's policy with respect to information
including personally identifiable data (“Personal Data”) and
other information that is collected from visitors to the Site and
Like most websites, when you access or use the Services we
automatically collect information about you, including:
- Log Files: We gather certain information about your use of the
Services, including the type of browser you use, access times, pages
viewed, your IP address and the page you visited before navigating
to the Services, and store it in log files. We do not monitor or log
data collected from your servers when using the Services, but we may
log or monitor information about your access to our Services.
- Information Collected by Cookies and Other Tracking Technologies: We
use various technologies to collect information, including cookies
and web beacons.
usage of the Site and Services, and their website access preferences.
Scanner visitors who do not wish to have cookies placed on their
Scanner's websites, with the expectation that certain features of our
website may not function properly without the aid of cookies.
Most browser settings let you delete and reject cookies placed by
websites. Many browsers accept cookies by default until you change
your settings. For more information about cookies, including how to
see what cookies have been set on your browser and how to manage and
delete them, visit
We may obtain information from other sources and combine that with
information we collect through our Site and Services for purposes of
advertising or user authentication. For example, if you create or log
into your Scanner account using your Google Apps credentials via
single sign-on, we will have access to certain information such as
your name and email address as authorized in your Google Apps profile
We may use information about you to:
- Enable you to have full access to the Services;
- Provide, maintain and improve the Services;
- Create your Scanner account and identify you when you sign-in to
your account in accordance with your agreement with us;
- Provide and deliver the products and services you request, process
transactions and send you related information, including
confirmations and invoices;
- Send you technical notices, updates, security alerts, and support
and administrative messages;
- Respond to your comments, questions and requests, and provide
- Release non-personally-identifying information in aggregate, e.g.,
by publishing a report on trends in the usage of the Services;
- Communicate with you about products, services, offers, promotions,
rewards, and events offered by Scanner and others, and provide news
and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with
- Detect, investigate and prevent fraud and other illegal activities
and protect the rights and property of Scanner and others;
- Personalize and improve the Services and provide advertisements,
content or features that match user profiles or interests;
- Notify you about important changes to the Services, including
- Facilitate contests, sweepstakes and promotions and process and
deliver entries and rewards;
- Link or combine with information we get from others to help
understand your needs and provide you with better service;
- Carry out any other purpose described to you at the time the
information was collected.
We may share your personal information as follows or as otherwise
- In response to a request for information if we believe disclosure is
permitted by, in accordance with, or required by, any applicable
law, regulation or legal process such as to comply with a subpoena
or applicable court order;
- With any person to whom disclosure is necessary to enable us to
we enter into with you or to protect the rights, property and safety
of Scanner or third parties;
- With vendors, consultants and other service providers we have vetted
and approved who need access to such information to carry out work
on our behalf only to the extent necessary for the performance of
any contract we enter into with you. This includes companies
providing the following services for our Website and/or Platform:
hosting services, authentication services, cyber security and
anti-fraud services, and advertising;
- In connection with, or during negotiations of, any merger, sale of
Scanner assets, financing or acquisition of all or a portion of our
business by another company;
- Between and among Scanner and all companies affiliated with Scanner
who may act for us for any of the purposes set out in this Privacy
Policy, including a future parent, affiliate, subsidiary and other
companies under common control and ownership;
- With analytics and search engine providers that assist us in the
improvement and optimization of our Website, subject to our Cookies
Policy above; and
- With your consent or at your direction.
We may also share aggregated or de-identified information, which
cannot reasonably be used to identify you.
Your information, including Personal Data, may be transferred to and
maintained on computers located outside of your state, province,
country or other governmental jurisdiction where the data protection
laws may differ from those from your jurisdiction.
We will take all steps reasonably necessary to ensure that your data
transfer of your Personal Data will take place to an organization or a
country unless there are adequate controls in place including the
security of your data and other personal information.
such information represents your agreement to that transfer.
Customer data is retained for as long as the account is in active
status. Data enters an “expired” state when the account is voluntarily
closed. Expired account data will be retained for 30 days. After this
period, the account and related data will be removed. Customers that
wish to voluntarily close their account should download their data
manually or via the API prior to closing their account.
If a customer account is involuntarily suspended, then there is a 30
day grace period during which the account will be inaccessible but can
be reopened if the customer meets their payment obligations and
resolves any Terms of Service violations.
If a customer wishes to manually backup their data in a suspended
account, then they must ensure that their account is brought back to
good standing so that the user interface will be available for their
use. After 30 days, the suspended account will be closed and the data
will enter the “expired” state. It will be permanently removed 30 days
thereafter (except when required by law to retain).
In this section, we describe the rights and choices available to all
users. California residents can find additional information about
their rights in the section entitled Information for California
Access or Update Your Information. If you have registered for an
account with us, you may review and update certain personal information
in your account profile by logging into the account.
Opt out of marketing communications. You may opt out of marketing-related
emails by following the opt-out or unsubscribe instructions at the bottom
of the email, or by contacting us at email@example.com. You may continue
to receive service-related and other non-marketing emails.
Advertising choices. You can limit use of your information for interest-based
- Browser settings. Blocking third party cookies in your browser
- Privacy browsers/plug-ins. By using privacy browsers or ad-blocking
browser plug-ins that let you block tracking technologies.
- Platform settings. Google offers opt-out features that let
you opt-out of use of your information for interest-based
- Ad industry tools. Opting out of interest-based ads from
companies participating in the following industry opt-out programs:
You will need to apply these opt-out settings on each device from
which you wish to opt-out.
Do Not Track. Some Internet browsers may be configured to send
“Do Not Track” signals to the online services that you visit. We
currently do not respond to “Do Not Track” or similar signals. To find
out more about “Do Not Track,” please visit
Choosing not to share your personal information. Where we are required
by law to collect your personal information, or where we need your personal
information in order to provide the Service to you, if you do not provide
this information when requested (or you later ask to delete it), we may
not be able to provide you with our Services. We will tell you what information
you must provide to receive the Service by designating it as required at
the time of collection or through other appropriate means.
The Service may contain links to other websites, and other online
services operated by third parties. These links are not an endorsement
of, or representation that we are affiliated with, any third party. In
addition, our content may be included on web pages or online services
that are not associated with us. We do not control third party
websites, or online services, and we are not responsible for their
actions. Other websites and services follow different rules regarding
the collection, use and sharing of your personal information. We
encourage you to read the privacy policies of the other websites and
online services you use.
The security of your personal information is important to us. We
employ a number of organizational, technical and physical safeguards
designed to protect the personal information we collect. However,
security risk is inherent in all internet and information technologies
and we cannot guarantee the security of your personal information.
Email, in particular, is an insecure way to transmit personal
information. Please take special care regarding what information you
send to us via email.
The Service is not directed to, and we do not knowingly collect
personal information from, anyone under the age of 13. If a parent or
guardian becomes aware that his or her child has provided us with
information without their consent, he or she should contact us. We
will delete such information from our files as soon as reasonably
practicable. We encourage parents with concerns to contact us.
Service. We may, and if required by law, also provide notification of
changes in another way that we believe is reasonably likely to reach
you, such as via e-mail (if you have an account where we have your
contact information) or another manner through the Service.
posting the new terms and/or upon implementation of the new changes on
the Service (or as otherwise indicated at the time of posting). In all
cases, your continued use of the Service after the posting of any
We may charge for various products and/or services within the Site. In
that case, we use third-party services for payment processing (e.g.
We will not store or collect your payment card details. That
information is provided directly to our third-party payment processors
whose use of your personal information is governed by their Privacy
Policy. These payment processors adhere to the standards set by
PCI-DSS as managed by the PCI Security Standards Council, which is a
joint effort of brands like Visa, Mastercard, American Express and
Discover. PCI-DSS requirements help ensure the secure handling of
be viewed at https://stripe.com/privacy.
Please direct any questions or comments about this Policy or privacy
practices to firstname.lastname@example.org.
You may also write to us via postal mail at:
44 Tehama St.
San Francisco, CA 94105
Scope. This section applies only to California residents. It
describes how we collect, use, and share Personal Information of
California residents online and offline in our capacity as a
“business” under the California Consumer Privacy Act of 2018 (“CCPA”) and their rights with respect to that Personal Information. For
purposes of this section, “Personal Information” has the
meaning given in the CCPA but does not include information exempted
from the scope of the CCPA. In some cases we may provide a different
privacy notice to certain categories of California residents, such as
job applicants, in which case that notice will apply instead of this
Your California privacy rights. As a California resident, you have the
rights listed below. However, these rights are not absolute, and in
certain cases we may decline your request as permitted by law.
- Information.You can request the following information about
how we have collected and used your Personal Information during the
past 12 months:
- The categories of Personal Information that we have collected;
- The categories of sources from which we collected Personal
- The business or commercial purpose for collecting and/or selling
- The categories of third parties with whom we share Personal
- The categories of Personal Information that we sold or disclosed
for a business purpose; and
- The categories of third parties to whom the Personal Information
was sold or disclosed for a business purpose.
- Access. You can request a copy of the Personal Information that
we have collected about you during the past 12 months.
- Deletion. You can ask us to delete the Personal Information that
we have collected from you.
- Opt-out of sales. You can opt-out of any sale of your Personal
- Nondiscrimination. You are entitled to exercise the rights described
above free from discrimination as prohibited by the CCPA
Notice of right to opt-out of the “sale” of your Personal
Based on our understanding of the term “sell” under the CCPA, we do not
“sell” your Personal Information and have not sold it to third parties
for a business or commercial purpose in the 12 months preceding the effective
that help deliver interest-based ads to you. Our use of some of these services
may be classified under California law as a “sale” of your Personal Information
to the advertising partners that provide the services because they collect
information from our users (e.g., device data and online activity data)
to help them serve ads more likely to interest you. You can request to
opt- out of this “sale” of your personal information here:
Do Not Sell My Personal Information, where you will find
instructions on opting-out of the use of your information for
We will need to verify your identity to process your information,
access and deletion requests and reserve the right to confirm your
California residency. To verify your identity, we may require
government identification, a declaration under penalty of perjury or
other information. Your authorized agent may make a request on your
behalf upon our verification of the agent's identity and our receipt
of a copy of a valid power of attorney given to your authorized agent
pursuant to California Probate Code Sections 4000-4465. If you have
not provided your agent with such a power of attorney, you must
provide your agent with written and signed permission to exercise your
CCPA rights on your behalf, provide the information we request to
verify your identity, and provide us with written confirmation that
you have given the authorized agent permission to submit the request.
We cannot process your request if you do not provide us with
sufficient detail to allow us to understand and respond to it.
Personal information that we collect, use and disclose. The chart
below summarizes the Personal Information we collect by reference to the
categories of Personal Information specified in the CCPA, and describes
our practices currently and during the 12 months preceding the effective
such as in free-form web forms, may contain other categories of personal
information not described below.
|Statutory category of Personal Information (Cal. Civ. Code
||Personal Information we collect in this category (See the “Personal
information We Collect” section above for description)|
|Identifiers (excluding online identifiers)|
- Contact details
- Data about others
- Details that you provide when you visit our offices or our
|California Customer Records (as defined in California Civil
Code section 1798.80)
- Contact details
- Marketing data
- Data about others
- Profile data
- Marketing data
- Online activity data
- Information about your precise location based on your device's
- Information we capture through security cameras at our offices
|Internet or Network Information
- Marketing data
- Device data
- Online activity data
||May be derived from the information listed above|
|Sources. We describe the sources from which we collect this
Personal Information in the section above entitled
Personal Information We Collect. Purpose.
We describe the business and commercial purposes for which we collect
this Personal Information in the section above entitled
How We Use Your Personal Information. Disclosure.
We disclosed this Personal Information to the categories of third parties
described in the section above
entitled How We Share Your Personal Information.|
If you are from the European Economic Area (EEA), our legal basis for
collecting and using the Personal Data described in this Policy
depends on the Personal Data we collect and the specific context in
which we collect it. We may process your Personal Data because:
- We need to perform a contract with you;
- You have given us permission to do so;
- The processing is in our legitimate interests and it's not
overridden by your rights;
- For payment processing purposes; and
- To comply with the law.
Your data protection rights under GDPR
If you are a resident of the European Economic Area (“EEA”) or the UK,
you may have certain data protection rights including:
- The right to access, update or to delete the Personal Data we have
- The right to have your Personal Data rectified if that information
is inaccurate or incomplete;
- The right to object to our processing of your Personal Data;
- The right to request that we restrict the processing of your
- The right to be provided with a copy of your Personal Data in a
structured, machine-readable and commonly used format; and
- The right to withdraw your consent at any time where we relied on
your consent to process your Personal Data.
Please note that we may ask you to verify your identity before
responding to such requests. You have the right to complain to a Data
Protection Authority about our collection and use of your Personal
Data. For more information, please contact your local data protection
authority in the EEA.